Summary title: Petition No 0338/2017 by Guido Serra (Italian) on multi-language contracts and instruments for private services
Petition number: 0338/2017
Topics: Consumer Rights, Internal Market, Information Society and Media, Financial Services
Country: European Union
Name: Guido Serra
The petitioner complains about the fact that while freedom of movement is an established right across the EU, services are provided only in the local language of each Member State despite the fact that most large service providers are present in most Member States. As an example he explains that while he can have an Italian bank account, he cannot use it in Germany as primary bank account, as most of utility providers will reject it as a reference bank account for withdrawals. Consequently, he must choose a local bank and use the local language. He sees no point in not being able to use a web interface or not to have contracts in his native language. The petitioner suggests that local banks be urged to offer two or more languages for their products, such as mobile phone contracts or insurance. Furthermore, he would like to have an interface where he can interact with his bank in his mother tongue. The petitioner assumes that large financial or telecom companies receive fiscal advantages when they register as a European company.